A Case study on Utilization of Common Service Centre among the General Public

Abstract

Common Service Centres (CSCs) form a part of the National e-Governance Plan envisioned in providing Government services to the citizens at their doorstep at an affordable cost, and in a sustainable manner. The CSCs are run by Village Level Entrepreneurs (VLEs) as a component of Public-Private Partnership (PPP) model. (Shadrach and Sharma, 2013). Timely delivery of services through CSC has made life easier for both people and government departments and has increased its efficiency. There are a total of 34 Common Service Centres in Coimbatore district. Various Government and Business- to Consumer services like Aadhaar, Telecom services are provided at an affordable cost through CSC. A study was carried out in one representative CSC, drawn as a case, in Kalveerampalayam, Coimbatore. It was conducted as an ex-post facto research study and percentage analysis was used to analyze the data collected. Three-fourth (76.7%) of the respondents were found to have medium level of utilization of various services provided by the CSC, with Aadhaar being the most used (63%) service. It was prevalent mostly among educated and high-income category of people.